FAQ
Please find the answers for the most common questions we get from our customers. We hope you find the answers for your questions too.
PRODUCTS
What are your massage candles made of?
The main ingredients for the candles are:
Hydrogenated Soy Bean Oil, Coconut Oil, Sweet Almond Oil, Fragrance, Shea Butter, Vitamin E, Jojoba Oil
What can I use massage candles for?
Our massage candles can be used for traditional massage, self-massage, intimate massage. They can also be used as skin care on a regular basis, for example, as hand moisturizer.
What is the candle container made of?
The candle container is made of ceramic.
Can I use your candles as aromatic candles for my room?
Our candles are designed for using on skin. For this reason the scent of our massage candles is not as strong as aromatic candles. So even though there is some scent around the candles when it burns, it's not string enough to fill your room with the candle smell.
How to wash off the wax after massage?
We do not recommend washing off the candle oils after massage. It is safe to leave it on your skin. Is it moisturizing and nourishing the skin.
However, if you need to wash it off you can just use your regular soap or body wash and water.
ORDERS
How can I place an order?
Simply browse our website, select the desired items, and add them to your cart. Follow the checkout process, provide shipping details, and complete the payment securely.
Is it safe to shop on your website?
Yes, your security is our priority. We use industry-standard encryption to protect your personal information. All transactions are conducted through secure payment gateways. Please review our Privacy policy for more details.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Venmo, Apple Pay secure payment methods. Choose the option that suits you best during the checkout process.
Can I modify or cancel my order after placing it?
Unfortunately, once an order is confirmed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.
SHIPPING & RETURNS
How can I track my order?
Soon after placing your order you will receive an email with a link to track your order. This is an automatic process: the tracking information is provided and updated by the shipping carrier. Please refer to our Shipping policy for more details.
Can I return the candles?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@aoiadult.com. Please note that returns need to be approved before sending it back. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please refer to our Return Policy for detailed instructions on how to return or exchange items.
Do you offer international shipping?
At this time we offer shipping in the US (50 states and Puerto Rico) and Canada.
MISCELLANEOUS
How can I contact customer support?
For any inquiries or assistance, you can contact us by sending an email to info@aoiadult.com or through our Contact Us page. We aim to respond promptly to ensure a seamless shopping experience.
Are there any promotions or discounts available?
Yes, we do run promotions and offer discounts. Stay updated by subscribing to our newsletter and following us on social media platforms for the latest deals and exclusive offers.
Get our support
For technical issues, order and product issues related questions, please contact us by filling out GET OUR SUPPORT form.